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Startek

The Best BPO Company In Bangalore is hiring for a Telecom Customer Support

A icon of a office bag 1-5 Yrs

A icon of hand holding bag of dollars 3 - 4 LPA

Bengaluru

Full Time office

Human head figure with gear inside representing skill International Voice Process

The Gear icon Executive / Sr Executive

12th, Any Graduate

English

Job Description

To achieve desired customer delight by ensuring satisfactory response to customer interaction.
Manage Customer Interactions through chat Inbound voice and data contact.
Ability to handle unresolved queries of customers.
Update the existing database with changes and status of each
Customer query/resolution.
To ensure satisfactory resolution of various issues
To interface with respective work center for resolution of complaints.
Manage resolution of billing queries/ Issues.
Be adequately trained and updated on any changes that take place from time to time.
Managing service delivery to customers to ensure high customer satisfaction levels and customer retention.

Skill Required

Strong typing and oral communication skills
Proficient in Microsoft Windows and Mac OS
Listening and Memory Retention skills
Voice Modulation skills
Analytical skills
Interpersonal skills
Problem Solving skills
Mail & Telephone etiquettes
Flexibility to work in varied shifts within a 24/7 environment; including weekend & holiday work schedules.

About Company

A global customer experience (CX) management solutions provider, Startek® delivers best-in-class omnichannel CX, digital transformation and enterprise tech services for leading brands, from Fortune 500s to fast-growing startups. Our innovation and expertise ensure CX excellence across traditional and non-traditional channels. Working both in-center and via work at home, our 40,000 CX experts are present in 13 countries ensuring global reach and local connection no matter where your customers are based. The award-winning Startek Cloud, a hybrid-cloud platform integrated with AI capabilities, empowers remote and home-based team members, to deliver business agility and continuity.