Skill Required

• Good communication skills in English
• Ability to handle irate customers 
• Solve Customer queries 
• A team player
• Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
• Display Ownership and accountability
• Quickly build trust and confidence with customer
• Own and resolve customer issues efficiently, effectively and empathetically
• Excellent comprehension and articulation skills