Your key priorities and responsibilities include and not limited to:
· Meet or exceed quality assurance standards
· Underwriting of home/mortgage Loan Credit Assessment - high level of judgement, in assessing applicant’s credit worthiness.
· Loan Construction and investigation
· Apply lending/credit policy, product and Mortgage Insurance guidelines, and a high level of judgement, in assessing applicant’s credit worthiness. Adhere to Group/Australian Credit Policy and Code of Banking Practice with the objective of maximizing revenue and minimizing risk
· Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated
· Ensure all research and investigation is accurately recorded including supporting evidence and documentation.
· External stake holder communication via calls, emails and chat
· Exercise thorough credit worthiness assessment and sound decision-making
· Change management and delivery of desired strategic outcome.
· Ensure the process is followed to meet audit and risk compliance
· Achieves progression to appropriate skill levels within agreed timeframes
· Build and collaborate with colleagues to enable objectives to be met
· Prior experience of 1year on the above
Personal Attributes/Competencies:
· Adaptability – Prerequisite
· Customer Focus – Prerequisite
· Communication - Demonstrated Competence
· Drive to Achieve - Prerequisite
· Creative Problem solving - Demonstrated Competence
· Teamwork & Collaboration – Demonstrated Competence
· Integrity/Trustworthiness - Demonstrated Competence.
· Willingness to work shifts as necessary.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Your key priorities and responsibilities include and not limited to:
· Meet or exceed quality assurance standards
· Underwriting of home/mortgage Loan Credit Assessment - high level of judgement, in assessing applicant’s credit worthiness.
· Loan Construction and investigation
· Apply lending/credit policy, product and Mortgage Insurance guidelines, and a high level of judgement, in assessing applicant’s credit worthiness. Adhere to Group/Australian Credit Policy and Code of Banking Practice with the objective of maximizing revenue and minimizing risk
· Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated
· Ensure all research and investigation is accurately recorded including supporting evidence and documentation.
· External stake holder communication via calls, emails and chat
· Exercise thorough credit worthiness assessment and sound decision-making
· Change management and delivery of desired strategic outcome.
· Ensure the process is followed to meet audit and risk compliance
· Achieves progression to appropriate skill levels within agreed timeframes
· Build and collaborate with colleagues to enable objectives to be met
· Prior experience of 1year on the above
Personal Attributes/Competencies:
· Adaptability – Prerequisite
· Customer Focus – Prerequisite
· Communication - Demonstrated Competence
· Drive to Achieve - Prerequisite
· Creative Problem solving - Demonstrated Competence
· Teamwork & Collaboration – Demonstrated Competence
· Integrity/Trustworthiness - Demonstrated Competence.
· Willingness to work shifts as necessary.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
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